Collections Planner

Posted 29 January 2021

Salary : 21483
Job Type :
  • Permanent,
Location :
  • Durham,


We have a good opportunity for and experienced Collections Planner to join our well-established and reputable transportation client, based in County Durham.

The successful candidate will work alongside the current collections planner and assist with the day-to-day live planning for the collection of customer pallets for onward dispatch via our pallet networks. The overall aim is to provide a professional and effective solution for our customers to move their palletised freight through the UK primarily on a next day service, utilising a fleet of vehicles from 3.5Tonne to articulated units and trailers.

The ideal candidate will have previous experience in a Pallet Network planning role where “LIVE” planning of vehicles is undertaken to meet the needs of the customer and the effective use of vehicle resource within the fleet for capacity, all the while ensuring compliance to transport, driver hours and working time legislation.

The successful candidate would have previous knowledge and experience in the use of transport systems and must be IT literate, have strong & precise communication skills, good customer service, the ability to work to tight deadlines and be competent in making decisions where required to meet the requirements of the customer when needed.

Currently the role is undertaken by one person, however due to an increase in business a further person is required to share this role, main duties of both roles are noted below:

Collections Planner

Main Duties Include:

Role 1:

  • Ensure all customer collections are planned and on time., ensuring utilising the vehicle capacity.
  • Drivers hours are monitored and evenly spread across the fleet.
  • The effective planning of vehicles / trailers for service are returned to depot by agreed time, ensuring information is passed workshop / service agent of expected time of return.
  • Monitor key accounts & customer concerns ensuring they are kept as a high priority.

Role 2:

  • Proactively provide collection ETA’s for all key accounts in a structured manner.
  • Effective response of collection queries.
  • Liaise and support collection planner where required.
  • Ensure clear information is recorded on late/ failed / upgraded collections, investigate issue to remove or reduce any further occurrence.
  • Take incoming calls from Drivers, member depots, customers.
  • Assist with driver de-brief for motor vehicle incident with initial incidents.

Terms of Employment.

  • Roles 1 & 2 will be rotated on 2-week basis – (split roles as above)
  • The hours of work will be 40 hours per week Monday to Friday covering the hours of 08.00 – 17.30hrs.
  • Up to 1 Hour each day may be taken as a lunch break, this will not count towards the working hours.

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