We have a good opportunity for and experienced Customer Service Administrator to join our well-established and reputable transportation client, based in County Durham.
The successful candidate will join an established team of customer service executives providing effective and pro-active customer service to our Clients, member depots and customers.
The ideal candidate will be experienced in a customer service role and be able to demonstrate the skills required to operate in a fast-paced transport orientated role.
We are looking for someone who is a team player with a positive and professional attitude. This role requires someone who is organised, with great administrative accuracy and attention to detail, able to work on own initiative and with a great email and telephone manner.
Main Duties Include:
Distribution customers job input & pricing
Deal with customer queries and job changes.
Customers follow up to exceptional standard.
Process and report service failures
Process and communicate additional charges with effective customer communication.
Controlled internal management of costs and reporting.
Customer account management telephone support
Producing sales quotations
Setup of customer accounts
Manage the successful completion of daily customer service tasks
Assist in development of the Customer Services Department’s capability and competency.
Following training additional duties would include:
Creation and maintenance of job pricing tables
Production of customer and internal reports
Training staff on new and existing systems and procedures
Reporting of major client or operational issues handled by the Customer Services Team to management.
Additional duties maybe added to the role overtime to allow the ideal candidate to gain more experience within the business operations.
Have previous experience in customer services role
Have high level of IT skills.
Have outstanding communication skills, verbal and written.
Effective at time management.
Able to multitask, have ability to prioritise and be effective at problem solving
Have a positive can-do attitude.
Be organised and able to work on own initiative.
Terms of Employment.
The hours of work will be 40 hours per week Monday to Friday covering the hours of 08.00 – 17.30hrs.
Up to 1 Hour each day may be taken as a lunch break, this will not count towards the working hours.
Salary information will be discussed at interview stage.