Customer Service Administrator

Posted 29 January 2021

Salary : 21696
Job Type :
  • Full Time,
Location :
  • Durham,

Opportunity:

We have a good opportunity for and experienced Customer Service Administrator to join our well-established and reputable transportation client, based in County Durham.

The successful candidate will join an established team of customer service executives providing effective and pro-active customer service to our Clients, member depots and customers.

The ideal candidate will be experienced in a customer service role and be able to demonstrate the skills required to operate in a fast-paced transport orientated role.

We are looking for someone who is a team player with a positive and professional attitude. This role requires someone who is organised, with great administrative accuracy and attention to detail, able to work on own initiative and with a great email and telephone manner.

Customer Service Administrator

Main Duties Include:

  • Distribution customers job input & pricing
  • Deal with customer queries and job changes.
  • Customers follow up to exceptional standard.
  • Process and report service failures
  • Process and communicate additional charges with effective customer communication.
  • Controlled internal management of costs and reporting.
  • Customer account management telephone support
  • Producing sales quotations
  • Setup of customer accounts
  • Manage the successful completion of daily customer service tasks
  • Assist in development of the Customer Services Department’s capability and competency.

Following training additional duties would include:

  • Creation and maintenance of job pricing tables
  • Production of customer and internal reports
  • Training staff on new and existing systems and procedures
  • Reporting of major client or operational issues handled by the Customer Services Team to management.
  • Additional duties maybe added to the role overtime to allow the ideal candidate to gain more experience within the business operations.

Candidate Requirements:

  • Have previous experience in customer services role
  • Have high level of IT skills.
  • Have outstanding communication skills, verbal and written.
  • Effective at time management.
  • Able to multitask, have ability to prioritise and be effective at problem solving
  • Have a positive can-do attitude.
  • Be organised and able to work on own initiative.

Terms of Employment.

  • The hours of work will be 40 hours per week Monday to Friday covering the hours of 08.00 – 17.30hrs.
  • Up to 1 Hour each day may be taken as a lunch break, this will not count towards the working hours.
  • Salary information will be discussed at interview stage.

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